First, make sure your all information provided is correct and all the required fields are filled.
Kindly try another payment method or check your network.
If issues persist, drop us a message and we'll do our best to help.
Delivery within Lagos takes 12-48 hours.
Deliveries outside Lagos take 3-8 working days. Working days are Mondays to Fridays excluding public holidays.
For now, we only ship within Nigeria. For other countries, please send us a message
Interstate deliveries can be tracked via a tracking number that will be shared to your email after your purchase.
Shipping prices depend on the destination and will be shown at checkout.
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
Our beautiful pieces are the perfect gift for that special person in your life. All our jewelry is shipped without an invoice, however boxes, greeting cards and gift bags are sold separately. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!
Personalised notes can also be included, just add what you'd like written in the notes section on the checkout page.
We ship on Saturdays for orders within Lagos. We do not ship on public holidays.
You can reach us via email at elsalagosng@gmail.com
Via Instagram @ElsaLagos.ng
Via whatsapp 08119505456
We'd be happy to attend to your questions and enquiries.
We only accept returns on items that are broken or damaged upon delivery or if it doesn't live up to the claims made about it. The window for returns is 3 days after purchase.
We do not accept exchanges at this time. Our social media channels are available if you have any questions before placing your order.
Most of our jewelry is stainless steel and non tarnish. If it is otherwise, it will be in the description.
To check your ring size, kindly visit our IG page (we have two reels on that) or send us a message.
Our jewelry comes neatly packaged in clear bags except otherwise stated. Gift boxes and gift bags are available for purchase. Just add to cart.
Oops, It's probably unavailable or sold out but special requests can be made via DM and we'll do our best to help you out.
Yes! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!
Payments can be made with your debit cards, bank transfers, USSD code transfers and more.
Ensure to order the exact amount shown to avoid payment errors.
Yes! Please note that items kept in stockpile cannot be exchanged. Choose the express delivery option then select the pickup/stockpile option when choosing your location and take note of your order number. When you're ready for delivery, you'll need to present the order numbers of previous orders.
Certainly. Pickup options are available.
Select the express delivery option at checkout then choose the pickup/stockpile option.
Pickups are at Fadeyi, Lagos. Monday to Fridays. You will be called after placing your order for further details.
